Utilization

The utilization of field service employees describes how much of their available working time is actually used for customer visits, sales activities or other operational tasks. In other words, it is about how efficiently employees use their time in the field.

The capacity utilization calculation therefore helps with:

• Increased efficiency: To optimize resource planning and ensure that employees use their time wisely.

• Resource management: To better plan personnel requirements and avoid overstaffing or understaffing.

• Performance monitoring: To measure the productivity of field staff and initiate training or improvement measures where necessary.

• Cost control: To better control and manage the costs associated with field service activities.

Note: The calculation of visits is currently only supported for EU countries.

 

The difference to route planning is that the route plan focuses on the optimal design of routes, while utilization focuses more on the use of capacities (e.g. vehicles, personnel). Both aspects are important: a route plan ensures an efficient route, while capacity utilization ensures that resources are used in the best possible way.

The result of the capacity utilization is given as a percentage. A high utilization rate indicates that employees are being deployed efficiently, while a low utilization rate may indicate unused potential or inefficient planning.

Utilization can exceed 100%. In such cases, we need to investigate which factors are responsible for this and what consequences this could have. An employee with a workload of 136%, for example, could indicate that the travel times or the number of customers to be looked after by the employee are too high. The aim of the workload calculation is to achieve a workload of approximately 100%. Further information on the results of the calculation can be found in the chapter Results data.

 

How the attendance calculation in easymap is carried out, can be found in the chapter Calculation and parameters.