Hotline/Chat

You have a question? We are happy to help you!

Support hotline: +49 228 9591 - 414

Even the best software sometimes is not enough. No matter if data errors, wrong handling or software bug: sometimes you need someone to call and ask for support. For this purpose we offer a telephone hotline. This is available to all customers with an update and service contract or service subscription. We advise you that the responsibility for data protection belongs to the client if the data provided includes personal data.

Service Hours: Monday to Friday (except holidays) from 9am to 12pm and 2pm to 5pm.

Email support: Support@infas-LT.de

We also offer support outside the service hours of the telephone support. Please send your request by e-mail to support@geomarketing.de. Attach files that help us to quickly understand and solve your problem (e.g. easymap office-workbook, a

Note: Our telephone hotline is available free of charge to customers with current software versions. In addition, we offer all our customers free e-mail support or book your hourly quota for the telephone hotline today.

Chat

You can also reach our service team via our new implemented chat. Integrated into our support portal you can contact us via the pop up chat window in the right lower corner. The service hours match the support hotline.

Note: Please check your privacy settings before using the chat. In order to use the chat without restrictions, please check the box next to Functional > Userlike. The settings can be changed in the left corner.